Refund & Returns Policy

Refund & Returns Policy for Orthfy

Last Updated: September 13, 2026

Thank you for selecting Orthfy for your educational and professional development resources. We are dedicated to providing high-quality digital handbooks, clinical study guides, and specialized learning materials in physical therapy, chiropractic, and osteopathic sciences.

Please review this policy thoroughly prior to finalizing your transaction. This document constitutes the official Refund and Returns Policy of orthfy.com.

1. Nature of Digital Goods (Strict Digital Delivery Terms)

Due to the intangible nature of our inventory (e-books, clinical reference manuals, and digital examination packs), which are provisioned and made accessible immediately via automated download links upon completed checkout, we enforce a strict policy regarding completed orders.

Once digital files are transmitted, accessed, or downloaded, they are deemed legally consumed and utilized. Because digital content cannot be physically retrieved, inspected, or returned to inventory, standard return protocols do not apply to these assets.

2. Strictly Limited Exceptions

Customer satisfaction remains a core priority. Discretionary replacement or refund evaluations are strictly confined to the following technical circumstances:

Technical Non-Delivery: If access failure occurs due to an unresolvable server failure on our infrastructure, and our technical support cannot restore file access or provide an alternative secure link within 24 business hours of formal notification. Claimants must submit notice within 3 calendar days of order execution.
Corrupted or Inoperable Files: If a supplied document displays critical structural corruption preventing file execution, and our technical team cannot furnish an operational replacement file within 48 business hours. Objective diagnostic proof (such as screen captures or file error logs) is required.
Accidental Duplicate Transactions: If duplicate orders for identical product SKUs are executed concurrently across distinct transactions. Redundant charges will be reversed provided written notice is submitted within 48 hours of initial billing.

3. Ineligible Scenarios

Refunds, balance adjustments, or product exchanges will not be granted under the following scenarios:

Change of personal intent, syllabus shifts, or elective buyer hesitation following download transmission.
Erroneous selections resulting from customer misreading of curriculum summaries, product previews, or table of contents disclosures.
Local machine incompatibility, outdated reader applications, or missing third-party document viewing software (e.g., standard PDF/ePub software).
Subjective assessments regarding instructional depth, stylistic presentation, academic scope, or difficulty tiers.
Client-side bandwidth limitations, local ISP blocks, or terminal configurations.

4. Dispute and Claim Submission Procedure

To submit an inquiry under the parameters outlined in Section 2, contact our administration desk within 3 calendar days of billing at contact@orthfy.com:

Registered purchaser name and primary billing email address.
Associated internal Order ID and merchant payment reference code.
Exact digital asset title and SKU.
Granular description of the technical impediment alongside verifiable visual documentation (e.g., system error screenshots).

Inquiries undergo evaluation within 3 business days of receipt.

5. Settlement of Approved Reversals

Upon formal authorization of an exception, funds are released immediately through the originating transaction conduit (via Stripe or PayPal processing rails). Financial institutions standardly reflect settled reversals within 7 to 14 business days, governed by individual card issuer protocols.

6. Policy Modifications

Orthfy maintains the prerogative to revise this policy periodically to align with evolving statutory frameworks and processing standards. Revisions take immediate operational effect upon publication to orthfy.com.

7. Contact Information

Web Domain: https://orthfy.com
Client Inquiries: contact@orthfy.com
Direct Support Line: +44 7412 836684
Mailing Desk: Orthfy Operations, 30 N Gould St Ste R, Sheridan, WY 82801, United States